Jackpot City Casino Online FAQs

Get the answers to your Frequently Asked Questions about JackpotCity Casino Online right here. Then get back to playing and having the most fun possible at our casino online!

What features can I find in the JackpotCity Casino lobby?

The JackpotCity Casino lobby is the start of your online casino experience. When you log in, the lobby provides an easy way for you to stay in the know about daily promotions, spin the bonus wheel or browse through new games. You’ll see different gaming categories like slots, live dealer games and jackpots. See all the features in our video.

What Are Online Slots?

An online slot is a virtual casino game that plays out on a set of reels at an online casino. Different types of symbols populate the reels. In each round of the game, or spin, the reels spin and the symbols take up new positions, forming different combinations of symbols on the reels, which determines whether the player has collected any wins in that round. The patterns that the symbols have to form to generate wins are determined by a pay-out mechanic, which differs from game to game.

How Do Online Slots Work?

When the player clicks ‘spin’, the symbols appear on the reels at random. Combinations of matching symbols generate potential wins. These combinations can be paylines, clusters or “ways to win”. Slots usually have a main game and special bonus features that award things like win multipliers and free spins. Popular online slot game options include Street Fighter™ II The World Warrior, Ivory Citadel and Dragon Shard. 

Can I play online slots at JackpotCity?

Yes! Players can enjoy a wider range of online slots at JackpotCity Casino. It’s possible to play them for real money or explore them at leisure in free-play mode. Titles range from classic three-reel slots that emulate the original Vegas-style land-based cabinet slots to online video slots that draw on state-of-the-art graphics, sounds and animation for immersive, compelling game-play.

Which Online Slots Are The Best?

Ultimately, the player decides which are the best online slots for their particular preferences and style of play. All players are sure to find the best slots for them at JackpotCity because there are over 500 online slots to choose from. Immersive themes and intriguing special features are delivered by premium online and video slots.

Can I Enter Online Slot Tournaments At JackpotCity Casino?

Yes, you can. For online slots players looking for a competitive challenge, JackpotCity Casino offers the opportunity to take on other players in online slot tournaments. Suitable for more experienced players, online slot tournaments are a great way to try out new games – and potentially score some big wins. JackpotCity hosts both Free Roll and Sit and Go multiplayer online slot tournaments – the tournament schedules are all in the lobby.

Are all online casinos legal and fair?

This casino guarantees online safety and has received accreditation to operate annually since 1998. JackpotCity ensures strict rules and protocols are followed in order to fulfil the high standards that the industry has set.

Can you win real money with online casinos?

Yes, you can win real money when you play with certain online casinos games. JackpotCity offers a wide variety of online slots, table games, live dealer games and progressive jackpots, like Mega Moolah and Major Millions, to all its players. These life-changing progressives often start at $1 Million and can be won with one lucky spin. The games can be enjoyed at any time with bets starting at $1 or less.

What type of online casino games pay out the most?

JackpotCity’s progressive jackpots pay out the most and can be won at any time. Packed with exciting symbols, including a treasure chest and genie’s lamp, Wheel of Wishes offers a Mini, Minor, Major and WowPot! jackpot, with the latter always starting at $2 Million. Online slots and table games are also popular for lucrative payouts, and depositing and withdrawing is hassle-free thanks to the efficient range of banking methods available.

Which payment methods does JackpotCity Casino offer?

Players can deposit and withdraw via several seamless payment options, including credit and debit cards, such as Visa and MasterCard, bank transfers, cheques, prepaid solutions like paysafecard and Entropay, and web wallets like Skrill, ecoPayz and NETELLER.

Can online casinos provide a realistic experience?

Yes, JackpotCity Casino’s innovative slot and live dealer selection is ultra-realistic and allows players to stream live table games online or via mobile. Their portfolio includes classic slots, video poker, table games, scratch cards, casual games, multiplayer titles and more in real time and in high definition. The live casino runs on intelligent HD-technology, and you can interact with other players from all around the world.

What kind of bonuses does JackpotCity Casino offer?

JackpotCity Casino offers generous match bonuses on your first four deposits, adding up to $1600 in Welcome Bonuses to make sure you get the best start at the casino. JackpotCity also regularly offer a variety of other promotions to all customers, such as free spins and daily deals, as well as redeemable loyalty points to give you more bang for your buck

Which online casino is the best?

Players rate JackpotCity Casino the best out of all available options because JackpotCity hosts over 500 different casino games.

Which are the best games to play at JackpotCity Casino?

9 Masks Of Fire, 9 Pots of Gold, Dragon Shard and Ancient Fortunes: Zeus are the best games to play according to JackpotCity’s regular players. The highest Return To Player (RTP) percentages yields 99% and includes Aces and Eights Video Poker, Aces and Faces, All American Video Poker and Atlantic City Blackjack. The second highest is Baccarat Live Dealer (98%), then Bank Buster Roulette (97%) and lastly 5 Reel Drive, Basketball Star and African Quest with 96%.

How do you start playing at JackpotCity Casino?

In order to play at JackpotCity Casino, you need to create an account and make a deposit. Once the deposit has successfully loaded to your account, you’re ready to bet on any of the over 500 casino games available. To deposit, simply click on the Banking tab, select a deposit method and fill in your details, and you’re ready to start playing!

How do online casinos work?

Online casinos work by making a large selection of games available to customers, who create accounts and deposit to play. The casino will verify details about the customers in order to remain compliant with regulations. Online casinos are strictly regulated to ensure a fair and legal environment is maintained.

How Do I Create a JackpotCity Account?

Creating a player account is very simple:

  • Select the “Register” button on the home screen.
  • Fill in the required information, including a username and password of your choice.
  • Confirm that you are of legal age to play.
  • Your account will be ready within a few moments.

How Do I Login to My Account?

To login to your account make sure that your device is connected to the Internet and open the JackpotCity homepage. Click the “Login” button, enter your username and password, and let the fun begin!

Help, I Forgot My Account Info

If you’ve forgotten your username or password and you  are trying to login to our casino online, just click or tap the “Forgotten Username/Password” link on the login screen and enter the email address that you registered to your account. We’ll send you an email explaining how to restore the access to your account.

Can I Get Gaming Advice?

Yes, you’ll find guidelines on how to play casino games including Blackjack, slots and Roulette on the JackpotCity homepage. Just click on the words “find out more” on the online casino games that you’ll see in the lobby.

Can I Play for Free?

At JackpotCity Casino, online players can test out and enjoy many games in demo mode or play for real money when ready. Playing the demo is great for various reasons:  

  • You can practice your skills and strategy as you learn how to play casino games, without risking any of your own funds.
  • You can try out new games and decide if you actually want to spend money on them.
  • You can keep playing and having fun after you’ve used up your real money gambling budget.

What Software Powers JackpotCity?

The software powering our casino is, in gambling terms, the very best in the business!

  • All our Random Number Generation games are by legendary developer Microgaming. The company has been leading the casino software industry since being established all the way back in 1994.
  • We use Evolution Gaming for our Live Dealer games section. They are known for their impressive special features, gorgeous hosts and flawless live streaming. Be prepared to feel as if you’re sitting in Las Vegas, and not at a casino online, when you play.

How Do I Know Gaming is Safe and Fair?

JackpotCity has been running since 1998, so we have a trusted brand with over 20 years of experience behind us. This means our security measures, game fairness and overall service have all been checked and found to meet high international standards. For even more peace of mind, our Random Number Generation software is also independently audited and endorsed by eCOGRA.

Does JackpotCity Support Responsible Gaming?

“Responsible gaming” is one of the most frequently heard gambling terms right now. At JackpotCity Casino we take the well-being of our players very seriously, so we definitely support gaming responsibly. We provide general information on problem gambling, including a self-assessment questionnaire, and give players the option of setting self-exclusion periods and deposit limits. Learn more on our Responsible Gaming page.

Does JackpotCity Offer Bonuses?

Yes, of course! Every respectable casino online offers bonuses and promotions, and JackpotCity is more worthwhile than most. After you’ve made your first real money deposit you’ll be awarded our exceptional Welcome Bonus. Thereafter, look out for regular promotions that will keep your account topped up.

How Do I Place Bets?

At JackpotCity Casino, online real money bets are very easy to place. Choose the game you are interested in, and click or tap “Play Now”. You’ll see controls to set your coin or chip size and amount, and once you’ve done this you can start your real money round.

What are Bonus Terms and Conditions?

The gambling terms and conditions on a bonus must be fulfilled before you are given the bonus itself, and before you can withdraw the funds. The conditions might stipulate how long you have to use the extra funds, or the games that you can play with them. The amount that you need to deposit to activate the bonus will be stated too.

What are Bonus Playthrough Requirements?

Playthrough Requirements are also known as Wagering Requirements. They refer to how many times you need to bet a bonus amount before you are allowed to withdraw it. For example, if the Playthrough Requirements on $100 is x50, you’ll need to bet $5000 before you can cash out that $100.

Why is Bonus not in My Account?

If your bonus is not clearing into your player account, it’s usually because you haven’t met all the gambling terms and conditions that are required before a bonus is awarded. If you have met the terms and you’re still not receiving your extra funds, ask our Customer Support team for help.

Is There a Loyalty Programme?

JackpotCity offers every kind of reward that you could wish for from a casino online, including a lucrative Loyalty Programme. Every time you place a real money bet, you’ll earn Loyalty Points. These Points can be redeemed for additional playing funds once you’ve accumulated enough of them. Check our “Loyalty Programme” section, accessible from our lobby, for more details.

What Are My Banking Options?

There’s more than just knowing how to play casino games to gambling successfully online. Secure and convenient banking options are also very important. When you login to your account, the software will have your location. Select the “Banking” tab and you’ll be shown all the payment methods that are available where you are.

How do I make Deposits?

Making deposits at our casino online is easy:

  1. Navigate to the “Banking” tab, click or tap on it, and select “Deposit” from the drop-down menu that appears.
  2. Choose the payment method that you want to use.
  3. Enter the amount that you want to transfer, along with any other required details.
  4. If you’re using a credit or debit card you’ll need to enter your personal information and may be required to provide proof of identity and address. After the initial deposit, we’ll save all your data so that it can be AutoFilled in the future.
  5. Check everything is correct, and click to confirm the deposit.
  6. You might be sent a confirmation code on your phone to enter on the Deposit page, as an additional safety measure, depending what banking method you’re using.
  7. As long as you had sufficient funds available, they should clear into your casino account within moments.

How do I make Withdrawals?

At JackpotCity the process of cash withdrawals is also straightforward:

  1. Go to the “Banking” section by clicking or tapping on the link at the top of the homepage.
  2. Choose “Withdrawal” from the menu that appears.
  3. If you used a deposit method that also allows withdrawals, this will be selected automatically. In the case of a system such as prepaid cards, which don’t allow withdrawals, you’ll be asked to choose another withdrawal option at this point.
  4. Follow the prompts, including entering how much money you want to cash out.
  5. Check that all details are correct and click to confirm your withdrawal.
  6. Our pending period is 24 hours, after which your request will be processed. The time taken for the funds to be transferred depends on the withdrawal system you’re using.

Why Won’t My Deposit Clear?

Usually your deposit won’t clear into your casino account if you have insufficient funds, or if there is a technical connection problem between your device and the JackpotCity site. Check that you have enough money available and that your Internet connection is working. If you’re still having trouble, try exiting the website and then logging back in. If you still don’t come right, contact our Customer Service Department.

Why Won’t My Withdrawal Clear?

If your withdrawal has not cleared into your financial account, check the following issues:

  • Have the withdrawal requests pending and processing times finished?
  • Are your funds available or do you still need to fulfil certain gambling terms and conditions before you can access them?
  • Is your Internet connection working?

If none of these issues is the problem, log out of your player account and then log back in. If you’re still having trouble, let a Customer Support Liaison know.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Can I Play on My Mobile?

You don’t have to worry about how to play casino games when you’re busy and on the go, because JackpotCity Casino App works just as well on tablets and mobiles as it does on desktops! Our flexible software works perfectly on whatever device you want to use, including iOS and Android. You’ll also use the same login information to access the same account as on your desktop, for total convenience.

I Need More Help

If you haven’t found the answers you need on this FAQs page, you can get in touch with the JackpotCity Casino online Customer Service Agents at any time. They’re available via live chat or email. They’ll help you resolve any problem quickly and efficiently, from explaining gambling terms to dealing with deposit issues and everything in between!

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